According to 'those in the know', I'm not supposed to complain in a blog. Apparently, as a business owner, never ever! Too bad .. being human and all .. here I go. If anyone is upset by this, I apologize in advance for disturbing your sensibilities.
Do we actually listen to ourselves talk? When you go somewhere, do you ever hear how you are sounding to others, or is it a just don't care issue. Maybe I should start wearing a recording device and have it on at all times so I don't do this either. I know, in retrospect, of times I've sounded off and upset someone (ones) around me .. and I'm sorry for that. I try to make amends.
Yesterday in the shop was one of those days where I honestly don't think 'they' were hearing themselves. Or perhaps, just being rude was a way of life, I don't know. I do know I had a raging headache after the hour and a half they were in, and am pretty sure Diana did too.
Nothing was right .. their first time to the shop too. We were too hard to find; Charts not arranged alphabetically; product too crowded ("you should find a bigger place if you want to stay in business" I was told .. I responded, with a smile, if I found a bigger place in this economy, I wouldn't be able to stay in business); "why don't q-snap extensions come longer" and "why don't I carry that larger size" (A-they don't make them longer, and B- ... see A!!); "Why should I want a magnifier light that can clip to my project if I don't use anything to hold my fabric" (see previous comment about q-snaps with her previous explanation that this is all she uses).
"This light is perfect for what I need .. what kind of discount are you going to give me?" I offered a 15% discount (as I'd had that light for some time just sitting there taking up space). She had to think about it. Does she have to take that light or do I have one boxed and unopened.
"Do I have to pay tax with that discount?" ... um, yeah .. the state gets a bit upset if I don't charge tax (smiling). "Can you print off a picture with description of this light so I can think about it?" (thinking .. walk 17 steps and look at it again but .. smiling, printed off all info for her)
"I want this fabric .. and this is the only piece you have in stock (18 x 17) .. and I want it cut to size (11 x 13). Responded that I could cut it to 11 x 17 but cannot go smaller as bits of fabric just don't sell in the shop and we do not cut smaller than 6" for leftovers. "Do I have to pay for the extra that I don't need?" "I can't believe you're going to charge me for 4 inches that I'll be throwing away." "No, I don't want it."
"Pull these colors of silks for me .. but do it quickly, I don't want to spend the whole day here."
"Now, what kind of discount are you giving me on these fibers? If you don't give a discount, I don't want them and you'll lose a $54.00 sale". (I'm sorry, I'm unable to discount all the items you are purchasing.) "Then I'm not buying these!"
"Where can we get lunch in this area?" (to all replies - about 9 suggestions - "oh that sounds terrible .. not at all what we're looking for".)
"If I don't buy that light today, will you still give the discount later?" "Do I have to come to the shop again to purchase it or can I order it". "You mail .. do I have to pay shipping"? (A-no ; B-no ; C-yes)
Bought light (at the discount).. both did actually, after nearly 2 hours in the shop and tag-teaming Diana and myself, and each a pair of teeny scissors (at no discount). Told us how much they LOVED the shop and they'd be back (smiling, saying goodbye and thinking .. hope it's my day off).
Called on shop recorder .. had opened box with light and there was no cord in one box. Responded that we were very sorry, that it was obviously a packaging error from the manufacturer as the box was still sealed and had not been opened, but I had a cord in the shop and would mail it that day at no shipping charge; that I would contact the manufacturer as I would have to tell them when and what distributor I'd purchased it from so they could send me a replacement cord for the existing shop light.
They then drove back to the shop (from some distance - at the price of gas), returned lights (if cord not in box, did not want either) AND scissors were not sharp enough, so returning those too. Grumble grumble grumble .... and then the killer, "we'll be back even though this shop does not meet our expectations".
I love my business, I really do! I love working with stitchers that come into the shop! And I understand that there are those bad days when we're just 'off', but every once in a great while (usually no more than once a year, if that often) there are those who just make me want to walk out and never look back. And I'm positively sure that they would never recognize themselves here in print!
2 weeks ago